How do I return an item?

If we send you the wrong item, or the cut out is damaged, you will need to return the item and on receipt of the returned item we will issue a replacement/ refund. Please contact us before sending any returns.

Please include your name, and order reference plus the reason for wanting to return the item. Please email us at or call us on 0161 344 5888.

If we have multiple failed deliveries due to the customer not being available to sign for the item we are charged by our carrier company. We will happily arrange another attempt, but you will be charged again for postage and packaging.

Should you not be available to take delivery of your goods on more than two occasions and then decide you no longer want them, we will of course refund you to the value of the goods, but not the post and packaging.